For quality or other issues, the Buyer can request a refund or reshipment within 7 days after the end customer has received the item. The reshipment fee will be borne by the Seller.

Beginning from the date of delivery, purchased products include a 3 month warranty.In the event of manufacturing defects, the Buyer can request a refund, partial reshipment or full reshipment within the warranty period.

Please note that the warranty policy does not apply to the following situations:
Damage resulting from negligence, abuse, normal wear and tear or natural disaster and accidents, including but not limited to: burns, cuts, tears abrasions, scratches, watermarks, indentation or pet damage

To start a return or exchange, contact our customer service team with your order details and reason for the return. They will guide you through the process and provide a return authorization if your request meets our policy requirements. Shipping costs for returns may apply unless the product was defective or incorrect.

Refunds are processed as soon as the returned item has been inspected and approved. It typically takes 5–7 business days for the refund to appear in your account, depending on your payment method. For questions about the status of your refund, feel free to contact us.